I participated in a leadership class this past year and one of the questions asked to the group was to name an experience recently in our lives where we experienced extraordinary customer service. EXTRAordinary….BEYOND ordinary service.
I was stumped. I struggled to come up with an example. I started thinking about my existence as a customer but also as a human being and the concept of an EXTRAordinary being in relationships. It seems as though the norm on this planet is to come from a ‘What’s in it for me?’ question first. Our context, our vision of the world is then only through our eyes. We see only our needs or wants and we cannot, absolutely cannot relate or connect to another individual or see what would make a difference in their life. It is impossible, we are too far in our head. When this happens we are not present to the presence of life. We are NOT being, we are reacting to our impulses and our personal context.
If this is the norm how can we possibly change this? How can we transform our environment?
Simple….we listen to Mahatma Gandhi…”be the change we want to see in the world.” You, yourself, lead by your thoughts and by your action. You manifest your reality.
“We are shaped by our thoughts; we become what we think. When the mind is pure, joy follows like a shadow that never leaves.”
Be this change. Visualize how you want this world to be. Visualize how you want to be treated and then visualize treating every living creature in this way.
Life is too short for ordinary. There is ordinary all around us. You can transform your environment, your world. First you must transform yourself and become the leader that you are.
Call to Action:
- Visualize how you want your world to be. Write it down. See it, hear it, feel it. Be clear about the world you want to create and then BE this world.
- Visualize what an EXTRAORDINARY BEING is and write down the elements. See it, hear it, feel it. BE this person.
- Get out of your head and be OUT HERE with someone else always in wonder of what would make a difference over there for them.
Thomas D. Craig
Author of A Cup of Buddha
Writer. Seeker. Adventurer. Warrior